FAQ - Frequently Asked QuestionsIn which we present some of the most commonly-asked questions about iScreensaver...
Please see our iScreensaver Tech Notes where other important issues are addressed.
Q: The screensaver shows the filename and size on top of the images and movies. How do I remove this floating overlay that shows the item information?
A: In your sequence, select all the items showing captions. Right-click one of the items and choose Item>Behavior from the popup menu, which opens the Info palette. Click the Overlays triangle, which will show you checkboxes for the overlays. You can enable or disable both the Text Caption and Image Overlay. See our Enabling & Disabling Overlays.
Q: I purchased a license code but can't seem to get it to work to register iScreensaver Designer.
A: When entering your License Code, you must also enter the License Name exactly as you entered it when purchasing. Do not change any characters, spaces, or punctuation. Use Copy and Paste for more reliable results.
Q: On OS X, I created and installed a screensaver using iScreensaver, but it's not selected and I can't find it.
A: Sometimes after installing, OS X doesn't select the screensaver file for use. It's easy to re-select it, see our Where is my Screensaver?
Q: Where is the SCR file? I just need the SCR file to install on my managed Windows PCs. How do I do this?
A: You actually need two items: the SCR file and the Libs folder. For full instructions, see our Managed installations of iScreensaver. For discussions, see our Installing iScreensaver in a managed environment forum.
Q: I want to purchase an upgrade, but I can't find my license code.
If you can't find your prior purchase, just send us an email and we'll be happy to look for you.
Q: Should I buy the Pro, Ultimate, or Site license?
Q: How do I get rid of the "Created with iScreensaver" watermark?
A: Purchase a License, and re-build your existing projects. See our Price List.
Q: I'm a starving student, do you have a educational price?
A: Yes! Even if you don't quality, we can give discounts in other situations, just email us with your details. See our Non-Profit and Educational Discounts.
Q: A screensaver isn't working on my customers' Windows PC running XP, Vista, or 7?
A: As of iScreensaver Version 5, XP and Vista are no longer supported. We offer unofficial support for Windows 7. See our Best practices when making screensavers for Windows 7.
Q: My video screensaver exits as soon as it starts on Mac OS X.
A: This is due to a long-standing bug in OS X. The solution is to re-encode your video file with another video codec. Read the Release Notes about "Safe codecs" in the Known Issues section at the bottom under "Media/Codec Issues." Safe codecs are primarily Photo-JPEG and H.264, but even iPhone videos exhibit troubles (especially vertical videos) frequently solved by re-encoding to H.264 under QuickTime Player. See our Release Notes. Please note, we believe this bug no longer exists in OS X 10.11 El Capitan.
I have a different question.
Please post your question to our iScreensaver Discussion Forums and someone will answer you shortly.