Legacy Document: This information is historical in nature. Click here to view current site

Home

about
FAQs
Requirements
Guided Tour
Green Screens

try
Downloads

help
Support
Forums
QuickTime
Flash


Proud Recipients of the REALbasic Design Award! Designer: Best Cross Platform Honorable Mention 2004 Classic: Best Utility 2000

iScreensaver Forums

Designer 3 Support

Error on Preview / Display

profile | register | preferences | faq | search

next newest topic | next oldest topic

Author	Topic: Error on Preview / Display
Cave unregistered	posted 03-20-2006 03:53 PM I'm getting alot of trouble when creating a screensaver using any quicktime file. Flash is working fine. Here's my current error message: iScreensaver: An error occured. Internal Error = cStage.NextAsset: movie file won't open : C:\Documents and Settings\caveman\Application Data\iScreensaver\Saver\ISC1-060320-093357\9546185A.mov I've tried many different codecs, and I still keep getting this problem(although some other video formats are working). IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-20-2006 04:07 PM Can you open the movie file in QuickTime player on the PC in question? If not, then there is something wrong with either the movie file, or with the QuickTime install. Does updating to the latest version of QuickTime help? IP: Logged
Cave unregistered	posted 03-20-2006 04:27 PM Yes, I can open it just fine, and I'm using the latest version of Quicktime. IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-20-2006 05:19 PM Try this: 1. Deactivate the screensaver (choose "(None)") from Display Properties setup. 2. Reboot windows. 3. delete the entire folder : C:\Documents and Settings\caveman\Application Data\iScreensaver\ 4. Re-build, then re-install your saver. IP: Logged
Cave unregistered	posted 03-21-2006 08:27 AM Still no luck after trying that. IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-21-2006 08:53 AM 1. You said in your original message that some video codecs are working. Which ones work and which ones don't work? 2. Can you send us a copy of your installer that doesn't work (either email us a URL to download it, or email the file itself if it's under 10MB)? IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-21-2006 11:25 AM Hi Cave, We looked at the installer you sent us. What I'm seeing is that your movie file is indeed bogus. This usually happens when you are trying to use a multi-fork movie file that originated on a Mac, and you forgot to make it self-contained. Is it possible that you A. Built this iScreensaver file on a Mac B. Are using a quicktime movie that is not "Self Contained" or "Flattened"? C. Ignored the warning about using a movie that is not Self Contained/Flattened? Try opening the original movie file on a Mac, in QuickTime player, and re-saving it choosing the "Make Self Contained" option. Then, select this new file as the movie, rebuild, and try again on a Windows machine. IP: Logged
Cave unregistered	posted 03-21-2006 11:54 AM All files were built on a PC, a mac never came into play, with the exception of testing installers on a mac. I'm gonna try to rerender the video, the reason I want to keep it as a quicktime file is that I'm not having very good luck within my render client(a quite limited one....) when rendering out as anything but .MOV. When I try to convert to anything else from the .MOV files, I'm getting a nasty loss of color/contrast accuracy(in a much nicer conversion client). I'll keep you posted on rerender. Thanks! IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-21-2006 12:02 PM Well, if you are building on Windows, I'm rather mystified. 1. In the installer you sent us, the movie file was exactly 1113002 bytes in length. Can you check to see what the file size is on your machine? If it's different, this suggests a filesystem issue: 2. Is it possible that when you built the screensaver installer, you had the movie file open in another program? We've seen cases where that can totally mess it up. Try to make sure that when you build the installer file, you don't have that movie file open in any other program. 3. Are you storing any of these files on a network drive? If so, try copying all graphics & movie files to your C: drive, then create a Brand New project and re-select the items. Then rebuild. Let us know if either of these ideas help... IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-21-2006 12:05 PM One more thing: Make sure that you aren't editing, moving or renaming files them behind the back of iScreensaver. If you make any change to a movie file, make sure you make the changes while iScreensaver is not open. Then, close the movie editor (to be safe). Then, re-open your project in iScreensaver, and RE-SELECT the movie file. This will give iScreensaver a chance to properly notice that changes have been made. To be really sure, it sometimes helps to actually change the movie file name each time you modify it (e.g. "MyMovieRevision34.mov") and then check the Build Log (click the disclosure triangle during build) to make sure the filename matches. IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 03-23-2006 10:51 AM Editor note: As per customer's email, the main problem turned out to be that the program they were using to create video files was exporting QuickTime movies that were not flattened. IP: Logged
hibounoir Junior Member Posts: 1 Registered: May 2008	posted 05-15-2008 04:11 PM I've encountered very similar problems as Cave, only I'm on Mac. The screensaver was downloaded from Greenpeace International website. Some suggestions to get it work again would be great. Hibounoir IP: Logged
iScreensaver Support Administrator Posts: 602 Registered: Jun 2000	posted 05-16-2008 08:51 AM First, you say "Flash is working fine" -- however, Flash has been disabled as of QuickTime 7.3 : please read this: http://iscreensaver.com/qt713.shtml The ultimate test of this is to take your plain .MOV file, and see if it opens in QuickTime player on both Mac and Windows machines. If not, then the problem is in the codec. Unfortunately, there are a number of codecs which are not mac/win compatible. However, the majority of them are. We recommend H.264 if you have a large movie and want maximum compression, or MotionJPEG if you want maximum performance & quality. See http://iscreensaver.com/motionjpeg.shtml [This message has been edited by iScreensaver Support (edited 05-16-2008).] IP: Logged

All times are PT (US)	next newest topic \| next oldest topic
Administrative Options: Close Topic \| Archive/Move \| Delete Topic
	Hop to:

Contact Us | iScreensaver Home

Copyright ©1995-2010 Xochi Media Inc. All Rights Reserved. Xochi™, XochiMedia™, iScreensaver™, iScreensaver Designer™, iScreensaver Classic™, and the DoubleRing logo are trademarks of Xochi Media Inc. Apple®, Macintosh®, and QuickTime® are trademarks and/or registered trademarks of Apple Computer, Inc. Adobe® and Adobe Flash® are trademarks and/or registered trademarks of Adobe, Inc. Microsoft® and Windows® are registered trademarks of Microsoft Corporation. ENERGY STAR® is registered trademark of the Enivronmental Protection Agency. ScreenTime™ and CineMac™ are trademarks of ScreenTime Media. All other trademarks are the property of their respective owners.

Anti-Spam Warning: This corporation and website operate in the state of California of the United States. The sending of any unsolicited email advertising messages to this domain will result in the imposition of civil liability against you in accordance with California Business & Professional Code Section 17538.45.